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Support

Ongoing Support For Worry-Free EDI

Once your Effective Data solution is in place, we can support you in many different ways. You can call the Effective Data team for projects as they arise, or we can provide continuous ongoing assistance. Additionally, we offer hybrid and customized EDI support services to match your organizational and technical needs:

 

  • Best practices for operational procedures
    We will help you develop and document operational procedures.
  • Monitoring and issue resolution 
    We will help you monitor EDI transaction processing and provide real-time solutions through the review of error logs and overall system performance.
  • Liaison between departments and business units
    Effective Data will work with others in your organization to provide solutions that solve multiple business challenges.
  • Trading partner support
    We directly communicate with your valued trading partners and provide full, ongoing support services.
  • Training
    We provide training for every project. Options include technical and operational topics, end-user instruction and general systems and solution education. Custom materials and programs are also available.
  • Optimization
    Ask us to optimize your EDI solution to ensure your systems are tuned to perform for your existing transaction load. Based on anticipated changes to your business process or technology environment, we can review your software and solutions, and evaluate opportunities for optimum performance.
  • Ultimate peace of mind
    ​Choose our managed services model, and we’ll run your system, continually manage it, train new users, optimize it, add new trading partners, provide day-to-day management and support, and handle disaster recovery and backups—freeing your IT team to focus on other priorities.

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